VPNAdd / Servers

Servers and cross-border routes

Choose an exit region first, then a connection path. The city indicates where traffic exits; the route type describes how it gets there. Consider these separately.

Browse routes by region

The table below is a sample directory of regions and route types, not a complete inventory. Check the user dashboard for current options and types; the same city may be available through different connection paths.

Streaming availability is reported using a consistent standard: actual access results. An exit region does not guarantee access to a content library. Platforms may also consider your account region, licensing, and how they identify your exit. On narrow screens, swipe horizontally to view the table.

Country/region City Route type Streaming support
Asia-Pacific
Hong Kong, ChinaHong KongIEPL dedicated lineDepends on actual access results
JapanTokyoIEPL dedicated lineDepends on actual access results
JapanOsakaRelayDepends on actual access results
SingaporeSingaporeIEPL dedicated lineDepends on actual access results
South KoreaSeoulRelayDepends on actual access results
AustraliaSydneyRelayDepends on actual access results
New ZealandAucklandDirectDepends on actual access results
MalaysiaKuala LumpurDirectDepends on actual access results
North America
United StatesLos AngelesIEPL dedicated lineDepends on actual access results
United StatesSeattleRelayDepends on actual access results
United StatesNew YorkRelayDepends on actual access results
CanadaTorontoRelayDepends on actual access results
Europe
GermanyFrankfurtIEPL dedicated lineDepends on actual access results
United KingdomLondonRelayDepends on actual access results
FranceParisRelayDepends on actual access results
NetherlandsAmsterdamRelayDepends on actual access results
SwitzerlandZurichDirectDepends on actual access results
SwedenStockholmDirectDepends on actual access results
ItalyMilanDirectDepends on actual access results
SpainMadridDirectDepends on actual access results
Other regions
BrazilSão PauloRelayDepends on actual access results
South AfricaJohannesburgRelayDepends on actual access results
United Arab EmiratesDubaiRelayDepends on actual access results
TürkiyeIstanbulDirectDepends on actual access results

Asia-Pacific exits are a useful starting point for everyday browsing, but geographic distance is only one factor. The peering arrangements of your access provider, the location of the route’s entry point, and the target website’s infrastructure all affect the path. Nearby exits may perform differently, and routes in the same region may use different entry points.

North American and European exits are useful when a service specifically requires access from those regions. Check where the target site is available, then see how well it works in practice. Use other regions when you have a specific location requirement; there’s no need to switch frequently just to explore coverage. The city directory is a filtering aid, not a performance ranking, and not every plan necessarily shows the same routes.

Route types and path differences

Dedicated lines, relays, and direct connections describe how a network is set up; they are not a fixed ranking from best to worst. Understand the path first, then decide whether it suits your network.

IEPL

IEPL dedicated line

IEPL stands for International Ethernet Private Line. For cross-border network services, a dedicated transmission link typically connects an access entry point to an exit network. It’s important to distinguish the dedicated segment from the entire route: the connection from your device to the entry point still depends on your local network, and traffic from the exit to the target website still traverses the destination network. The dedicated-line label cannot explain every connection issue or replace testing in practice.

These transmission resources typically cost more to build and lease, making them worth considering when consistent connections and predictable routes matter—for example, for remote work, long sessions, or frequent use of international services. This cost difference describes the infrastructure, not an extra fee users must pay for this route type. Available routes and usage depend on what’s shown in the dashboard. If something goes wrong, first rule out issues with your local Wi-Fi or the target website.

RELAY

Relay

A relay sends your connection to an entry server, which forwards it to the selected exit. This adds flexibility to route design, letting different entry and exit combinations suit different access networks. An extra hop doesn’t necessarily mean a worse experience: a relay may work more smoothly than a direct connection to a remote exit when its entry point has better peering. On the other hand, congestion at the relay or its upstream provider can affect the connection.

Relay costs mainly come from entry, forwarding, and exit resources, so coverage, route options, and operating costs must be balanced. Relays are worth considering for everyday browsing, cross-region websites, and general file transfers. When choosing a route, note the full route name, not just the exit city, so you can distinguish different entry points for the same exit. If you run into problems, try another route in the same region first; it makes the cause easier to pinpoint than switching to a distant region.

DIRECT

Direct

Direct usually means the client connects to a remote exit without a separate relay entry point operated by the service. The setup is simpler, but the route still depends on the providers along the way; it isn’t a dedicated link between your device and the exit. Routing detours, provider peering, and whether your network allows this connection type can all affect performance.

Compared with options that need relay forwarding or dedicated transmission resources, direct connections typically use fewer intermediary resources. They may suit networks with good peering to the target exit and can also serve as a useful baseline for comparison. Direct does not guarantee speed, just as relay does not necessarily mean a longer route. Compare connection success and performance over time using the same device and task to see which path works for your network.

Choose an exit by use case

Start with the task, then compare routes. Loading a page, maintaining a connection, and meeting a service’s regional requirements are separate checks.

Everyday browsing

Start with a nearby region available in the dashboard. Test familiar websites for page loading, images, and downloads. For everyday browsing, rule mode can route international traffic through the appropriate path; check your client for the exact rules in effect. If only one site has a problem, first check whether the rules cover it, then consider switching routes. Don’t assume every issue is caused by the exit.

Once you find a suitable route, keep a primary and a backup option. Ideally, they use different entry points or route types to help distinguish path issues. Recheck your choices when your network changes—for example, when switching from home internet to another connection—instead of relying on results from a different setup.

Streaming and video

First check which region has the content you want and what the platform requires for your account, payment region, and viewing location. An exit in a particular region does not automatically grant access to all of its content. Test the specific show you want to watch: can you start playback, keep it running smoothly, and resume after seeking? Loading the home page alone doesn’t confirm that streaming works.

Try to keep the same exit throughout a viewing session. If a platform reports a region or proxy detection issue, you can test another available route in the same region, subject to the platform’s rules. No route guarantees ongoing access to a particular content library. Playback quality also depends on device decoding, your home network, and the platform’s delivery system; check these separately from the cross-border route.

Accessing AI tools

Check the tool’s published supported regions and account requirements first, then choose an eligible exit. Network connectivity is only one requirement; account eligibility, service subscriptions, payment methods, and the platform’s risk controls are separate factors. Opening the tool’s information page in a browser doesn’t confirm that chat, file uploads, or other features will work. Test each part of your actual workflow.

Keep the exit region and route stable during long sessions and file processing. Frequent region changes mid-connection may trigger verification or interrupt active requests. If the page loads but a feature fails, note the feature, error message, and route in use, then determine whether the cause is the network path, account permissions, or a limitation of the service itself.

Gaming connections

Check your game’s server region first, then make sure the client routes the traffic the game needs. The launcher, login verification, updates, and gameplay may use different connections, so normal web access doesn’t prove the game will connect. Don’t choose by exit city alone; consider the server location, provider peering, and the game’s own networking.

VPNAdd’s international route directory is not a compatibility list for specific games, and this page does not promise gaming-specific acceleration. If a game has connection issues, check your split-tunneling settings in line with the game’s rules, and compare with other apps you use regularly. If only the game fails to connect, check its network requirements first instead of cycling through every exit to work around a configuration issue.

Work and remote collaboration

For work, first check which exits your business systems allow, then assess route performance. Company systems may use regional access policies, exit IP allowlists, or dedicated enterprise connection software. Check with your administrator before using a consumer international route for an internal system with dedicated access requirements. If you run the client in rule mode alongside corporate networking software, check for conflicts in routing or name resolution.

Test the actual tasks you rely on, including meetings, document collaboration, remote desktop, and file uploads. Keeping a route that reliably completes your workflow matters more than comparing city labels. Avoid changing exits during a meeting or upload; if you must switch, save your work first and check that your sessions can reconnect to minimize disruption.

Connection troubleshooting steps

Change one thing at a time and keep enough details to reproduce the issue. That helps identify the cause rather than just an accidental recovery.

First, check the connection to the entry point

Confirm that your device can access familiar websites, then check Wi-Fi signal, access authentication, and local network status. If your basic connection is unreliable, switching to a remote city is unlikely to help. Next, make sure the client has loaded a valid subscription and the selected route is still listed. Check whether other software that changes system proxies or routes is running at the same time.

Next, check the rules and target website

Check whether the issue affects every site or just one app. If only a particular service is affected, confirm that its traffic is using the expected route and that the client’s rule mode suits your needs. You can briefly use global mode as a comparison, then restore the settings you prefer for everyday use. Switching modes is a troubleshooting step, not a universal fix.

Finally, compare entry and exit routes

Using the same device, network, and task, compare different paths in the same region first. Then consider other regions that meet the target service’s requirements. Don’t change the device, network, mode, and exit all at once; even if the issue clears, you won’t know which change made the difference. If the same route works after you switch networks, the original access path is a more likely cause. Record that comparison too.

If you still can’t identify the issue, submit your operating system, the route name shown in the client, when it occurred, the target service, and the error message through a dashboard ticket. Before sharing screenshots, check that they don’t show account credentials or subscription details; never post this information publicly. See the Getting Started Guide for setup steps and the FAQ for common troubleshooting advice.

Route selection and data planning

The exit determines the route; your plan determines how much data is available. Assess route issues and data needs separately.

VPNAdd allows unlimited simultaneous devices and supports Windows, macOS, iOS, Android, and Linux. Each device can use an available route suited to its task, but unlimited devices don’t mean your local network or transmission resources have no limits. If several devices at home are streaming, syncing, or downloading at once, first check whether your local connection is the shared bottleneck before changing routes.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated for the remaining days. If you use the service regularly, choose a data tier based on your actual usage; a higher tier is not a guarantee of better performance on any particular route.

Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Use them as needed; they never expire. If you use the service intermittently, compare data packages with monthly plans and decide whether you prefer a set monthly allowance or unused data that remains available over time. See the Plans page for full pricing and details.

This service supports Alipay, WeChat Pay, and USDT, and comes with a 14-day money-back guarantee. You can create an account without an email address using a username and password. Get the client and subscription from the user dashboard; this page provides a regional directory and guidance for choosing routes, not static installers or subscription URLs. For more on how routes work, plan trade-offs, and what to check before choosing, read the Route Selection Guide.